Policies
Please see below a list of Elite Aesthetics salon and course policies.
Elite Aesthetics reserve the right to amend Terms & Conditions as and when it is considered necessary to do so.
Salon Policy
Arrival Time
In order to have the best experience, clients should arrive on time for their appointment. Elite Aesthetics runs on a strict appointment schedule and as a courtesy to all clients a prompt appointment schedule is adhered to, late appointments will not be honoured. Any client who is late will forfeit their appointment and will need to book a new appointment.
Cancellations/Reschedules
At Elite Aesthetics there is a Strict 24 hour rescheduling policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email, through social media, or through our website. Elite Aesthetics is happy to reschedule appointments, providing at least 24 hours notice is given. For the avoidance of doubt, failure to notify Elite Aesthetics within 24 hours will result in the loss of the appointment and 100% cancellation fee. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours notice will not be downgraded and the full value at time of booking is payable. Clients arriving more than 10 minutes late for their appointment will risk loosing their appointment and losing any money paid. Please note in the event of late arrival, Elite Aesthetics may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking. All sales are final at Elite Aesthetics and it is best to reschedule your appointment instead of cancelling as Elite Aesthetics does not issue refunds. Please note, if you are unwell please DO NOT come to your appointment. We kindly ask that you reschedule to a later date. If you arrive unwell you will be asked to leave and forfeit your appointment with no refunds given. Elite Aesthetics is more than happy to reschedule last minute for illnesses. Please do not come in sick as you will spread the illness to everyone else!
Group Bookings
Group Bookings are welcome for nail services, please arrive on time! DO NOT arrive with children as you will be asked to leave... No small children or animals of any kind are permitted in salon. No group bookings can be made for any beauty or aesthetics treatments.
Gift Certificates
If paying with a gift certificate you must give details at time of booking. Gift certificates must be presented upon arrival for the booked treatment. Failure to attend an appointment will result in full payment for your visit to be deducted from your gift certificate. We will however honour the remaining balance of the gift certificate for future use. There is no expiration date on gift certificates. Elite Aesthetics will not accept responsibility for lost, stolen, or damaged gift certificates. Gift certificates can not be exchanged for cash. Change will not be given, but the balance will remain on the voucher until it has been fully used up. Gift certificates can be used towards any of our services and courses, and are available to purchase online or in salon!
Lost Property
Clients are to look after their property as Elite Aesthetics are unable to take responsibility of the items left unattended. Any items left behind and not collected within a one week period will be discarded.
Nail Aftercare Service
In the event you chip or break your nails within three days after your nail service, please report this with a photo to Elite Aesthetics and we will offer you a free touch-up on the effected nails within a 3 day period. Outside this period there will be a small fee, please refer to price list. During busy seasons such as Christmas, there will be no offers to fix nails as there will be no time available to do so.
Privacy
Rest assured that your privacy is highly important, and Elite Aesthetics are committed to maintaining the privacy of any personal information collected from you. Elite Aesthetics do not share any of your personal information with any third party organizations and abide by the principles of the data protection legislation.
Refunds
All Purchases are final and Elite Aesthetics is unable to give any refunds.
Promotions
Various promotional offers are run throughout the year, date and time restrictions may apply. Offers may not be used in conjunction with each other. Elite Aesthetics reserves the right to cancel any promotions running at any given time.
Trainee Nail Techs
Elite Aesthetics is a training salon and from time to time there will be salon training days open to the general public at discounted prices.. here students will get a chance to work on your nails to gain valuable experience. Please watch our Instagram and Facebook pages for our next salon training day! Please also It is extremely important that you have patience with any student nail technician as we all have to start from somewhere. If you have any issues or concerns with your service by a student please voice your concerns in a polite manner at time of appointment and these issues or concerns can be addressed straight away. It is good experience and practice for these students to deal with these issues so they can learn.. after all this is a training/educational environment. If you do not want a student technician to work on your nails, then you need to book in with one of our other nail technicians and not one of the students.
The Right To Refuse Treatments
Please note Elite Aesthetics reserves the right to refuse treatments; disrespect and rudeness will not be tolerated.
Children
The salon is not a safe environment for babies and small children due to the large amount of chemicals on the property which could be fatal if indigested, so therefore children are not prohibited for their own safety! Please do not arrive to your appointment with children or babies as you will be refused treatment and forfeit any money paid! It is your responsibility to ensure you have a baby sitter before you book an appointment, as not only is it unsafe for children to be in a salon, but it is also highly distracting for your nail tech/beauty therapist/aesthetics practitioner... we need full concentration to be able to do our job. From time to time we do gel polish on older children on parent/gradian request... written permission must be obtained by Elite Aesthetics for a child appointment along with written consent from parent/guardian, and in this instance a guardian may sit with the child during their service.
Course Policy
Bookings and refunds
Please note once a course has been booked with Elite Aesthetics there will be no refunds or course transfers except in exceptional circumstances such as serious illness or course cancellation, and with written consent from Elite Aesthetics. Elite Aesthetics reserves the right to edit courses and reschedule course dates as and when deemed necessary.
Code Of Conduct
The Code of Conduct sets out the standards of conduct expected of students. It holds individuals responsible for the consequences of their actions. Failure to comply will result in the expulsion from this course. This course is made up of students, and staff involved in learning, teaching, research and other activities. All members of this community are expected to conduct themselves in a manner that contributes positively to an environment in which respect, civility, diversity, opportunity and inclusiveness are valued, so as to assure the success of both the individual and the learning community. The Student Code of Conduct is in place to ensure that members of the course provided, can make use of and enjoy the activities, facilities and benefits of the course without unneeded interference from others. Students are responsible for reading, understanding and abiding by the Code.
When Does The Code Apply?
The Student Code of Conduct applies to any student enrolled in a course held by Elite Aesthetics. The Code applies to conduct that occurs on or near the premises at any location Elite Aesthetics is holding the course. It also applies to conduct that occurs elsewhere if it is related to Elite Aesthetics sponsored programs or activities.
Prohibited conduct
Prohibited conduct under the Code includes but is not limited to:
● Assaulting, harassing, intimidating, or threatening another individual or group.
● Endangering the health or safety of others.
● Stealing, misusing, destroying, defacing or damaging property belonging to Elite Aesthetics or property belonging to someone else.
● Disrupting course activities.
● Using course facilities, equipment, services or computers without authorization.
● Making false accusations against any member of the faculty, or fellow students.
● Supplying false information to Elite Aesthetics or forging, altering or misusing any course document or record.
● Storing, possessing or using real or replica firearms or other weapons, explosives (including fireworks), ammunition, or toxic or otherwise dangerous materials on course premises.
● Using, possessing or distributing illegal drugs.
● Violating liquor laws or course alcohol policies.
● Encouraging, aiding, or conspiring in any prohibited conduct.
● Failing to comply with a disciplinary measure or disciplinary measures imposed under the procedures of this Code.
Disciplinary measures
Disciplinary Measures that may be imposed under the Code include but are not limited to:
● Written warning or reprimand.
● Payment of costs or compensation for any loss, damage or injury caused by the conduct.
● Issuance of an apology, made publicly or privately.
● Fines and/or loss of fees.
● Expulsion.
Certificates & Diplomas
Courses with Elite Aesthetics are accredited by Elite Aesthetics and AIT/ABT, and CPD which will allow you to work in a salon/spa, work mobile, or open your own nail business. Certificates will only be issued once ALL course material and assignments have been completed, assessed, and passed. Students will receive a 10% Discount on Insurance with AIT/ABT on course completion along with membership benefits. Elite Aesthetics is also an accredited CPD course provider.